Repairs, Services and Returns

Repair/ Return Form

This form should be included with any items shipped back to CTS for repair. You will need to obtain an RMA# from a customer service representative by calling 800-279-0111 x 3 prior to shipping. Any other possible resolutions will also be discussed at that time.

Satellite Service Request Form

Should you require on-site assistance with your products, you will need to request satellite services by filling out this form.

Gutter Diagram Submission Form

This form must be included with all touchpad orders.

Authorized Service Providers

For troubleshooting and/or options to repair your equipment, contact your local service provider or our offices directly.

Colorado Time Systems

City: Loveland, CO

Phone number:

(800) 287-0653

(970)667-1000

AM Aquatic Consulting

Certified System 6 Operator

City: Novato, CA

Phone number: (415)320-6222

Commercial Aquatic Services

City: Olathe, KS

Email: andrew@commercialaquatics.com

Phone number: (913)764-6990

Correct Digital Displays

City: Sheridan, IL

Email: david@correctdd.com

Phone number:

(815) 695-1000 (office)

(815) 600-6705 (mobile)

ESign Services, Inc

Contact: Leo Faubion

City: Santee, CA

Email: Leo@esignservices.com

Phone number: (619) 838-7171

Website: www.esignservices.com

H2Owls Timing Systems

City: New Haven, CT

Email: michaeldinapoli1@gmail.com

Phone number: (203) 565-9879

JUST IN TIMING

Certified System 6 Operator

City: Toms River, NJ

Email: justina@justintiming.com

Phone number: (732) 232-9563

Kyle Ottmann

Certified System 6 Operator

City: Salt Lake City, UT

Phone number: (702) 343-3694

LE Aquatics, Inc.

Contact: Jason Stevens

City: Marion, NY

Email: jasonstevens@hotmail.com

Phone number: (585) 967-4298

Riegle Timing Consultants

Certified System 6 Operator

City: Ypsilanti, MI

Phone number: (734) 260-3186

ITS ABOUT TIME 4 SWIM, LLC
TJ Kay

City: Sacramento, CA
Email: clmair2fly@yahoo.com
Phone Number: (916)747-0263

 

 

Australia / New Zealand

International Quadratics Pty Ltd / Pierce Pool Supplies

Email: Rob Brown

Phone number: 02 9774 5550

Brazil

Pro Swim Imp. Com. Productos

Email: Haller Freitas

Phone number: 55 11 99136 2191

Canada

Commercial Aquatic Supplies a division of DB Perks & Associates Ltd.

Phone number: (604) 980-2812

Canada

Team Aquatic Supplies. A division of DB Perks & Associates Ltd.

Calgary, AB – calgary@team-aquatic.com

Phone number: (403) 319-2000

North Vancouver, BC – shark@team-aquatic.com

Phone number: (604)980-2805

Burlington, ON – east@team-aquatic.com

Phone number: (905)632-2590

Scarborough, ON – omniswim@rogers.com

Phone number: (416)431-3334

China

Sino Promise Enterprises Ltd.

Email: Katie Chan

Phone number: 852-26117228

Columbia

Nevasa Colombiana LTDA

Email: Nestor Valenzuela

Phone number: 57-1-621-9612

Costa Rica

R & M Consulting

Email: Jonathan Rodriguez Arce

Phone number: 506 8707-9431

Ecuador

Swim Sport

Email: Jackie Munoz

Phone number: 593 2 246 4444

Germany

Boards & Timesystems GmbH

Email: Juergen Wolff

Phone number: 49 2336-443 6 443

India

Karan Aquatronix

Email: P.D. Datta.

Phone number: 91-11-2689-1408

India

Nita Enterprises

Email: Ashok Soni

Phone number: 91-11-2625-5242

Indonesia

PT. MURTI CAHAYA WIRASABA

Email: S. Saragih

Phone number: 62-21-472-2544

Japan

Tsukasa Electronic Co.

Email: Yoji Iwasaki

Phone number: 81-3-5340-0331

Malaysia

Industronics Berhad

Email: C.L. Yap.

Phone number: 60-3-8961-3024

Mexico

Tiempos y Resultados

Email: Ricardo Ramirez.

Phone number: 526681329225

Email: R. Hugo Ramirez Quintana

Phone number: 526681212694

Peru

Acosta Sports S.A.C.

Email: Augusto Acosta.

Phone number: 51 999669975

Philippines

LINKSPORTS, Inc.

Email: Jojo Eugenio.

Phone number:

63 917 5207606

Philippines

Synercraft Control Technologies

Email: Arne Navarra.

Phone number: 6334 7081967

Poland

DYSTEN Ltd

Email: Pawel Kryszak.

Phone number: 48 323761260

Puerto Rico

J.A. Heaven Solutions, Inc.

Email: Jimmy Alequin.

Phone number: (787) 397-0797

Qatar

Darwish Trading Company

Email: Darwish Information.

Phone number: 974 442 2781

Russia

Super Sport Systems

Email: Sergei Beliaev Melikov.

Phone number: 1 804 519-1201

Scandinavia

Malmsten AB

Email: Marcus Malmsten.

Phone number: 46-44-247150

Singapore

Innovez Sports Technologies Pte Ltd

Email: Marcus Ng.

Phone number: 65-66126675

South Africa

Swimtronics

Email: Michael O’Flaherty.

Phone number: 27-11-326-3776

South Korea

Design Technologies LTD

Email: Han Bae.

Phone number: 822-2058-2764

Thailand

Precious Time Trading Co., LTD

Email: Mr. Chairut U.

Phone number: 662-4346613

Turkey

Elmaksan-Data Tasarim

Email: Emre Tuncer.

Phone number: 90-312-394-00-57

United Kingdom

HS Sports Limited

Email: Scott Burge.

Phone number: 44 01260275708

Venezuela

Vitronics

Email: Joel Segura Fernandez.

Phone number: 58 251 4159792

Videos

Pushbutton for Backup Timing (PB-6)
Clean Connection is the Key - Banana Plug Cleaning Tips
Equipment Maintenance Video
Replacing a Dual Banana Plug
Gen7 Serial Deckplate Overview
Gen7 Timing Settings Tutorial
Cable Harnesses (CH-xx)
Clean Connection is the Key - Banana Plug Cleaning Tips
GEN7 Swim Timing Serial Connect Hubs
Introduction to the Gen7 Timer and Software
Gen7 Diagnostics
Gen7 General and Printing Settings
Gen7 Scoreboard Settings
Gen7 Session Settings
Gen7 - Relay Judging and Backup Buttons
Gen7 Software - Handling Exceptions
Gen7 - Creating an Event Sequence
Gen7 Serial Hardware Connections
Gen7 Software Startup and Meet Creation
Gen7 Power Connection Video
Gen7 Swim Timing Solutions
Gen7 Serial Swim Timing
Meet Management Office Overview
How to use the USB connect device
Project Highlight Series, Episode 3
Titanium Deckplate (TDP)
Gen7 Serial Deckplate Overview
Project Highlight Series, Episode 3
Project Highlight Series, Episode 4
Titanium Deckplate (TDP)
Gen7 Serial Deckplate Overview
Project Highlight Series, Episode 3
Project Highlight Series, Episode 4
Backstroke Start Device for Competition
Backstroke Start Device by Colorado Time Systems
Backstroke Start Device_How to with Abbie Fish
Dolphin Wireless Stopwatch Swim Timing
Dolphin Wireless Stopwatch Software: Finishing a Race
Dolphin Wireless Stopwatch Software: Empty Lane
Dolphin Wireless Stopwatch Software: Accidental Button Press
Dolphin Wireless Stopwatch Software: Starting a Race
Setting up the Dolphin Wireless Stopwatch Timing System
How to use the Dolphin Starter Unit
Dolphin - Running a Meet
How to use a Dolphin wireless stopwatch
Dolphin
Gen7 Swim Timing (Legacy)
Upgrading from a System 5 or 6 to GEN7 Legacy - Swimming
Introduction to the Gen7 Timer and Software
Gen7 Diagnostics
Gen7 General and Printing Settings
Gen7 Scoreboard Settings
Gen7 Session Settings
Gen7 - Relay Judging and Backup Buttons
Gen7 Software - Handling Exceptions
Gen7 - Creating an Event Sequence
Gen7 - Creating an Event Sequence
GEN7 Legacy Hardware Connections
Gen 7 Swim Timer - Running a meet
Gen7 Software Startup and Meet Creation
Gen7 Power Connection Video
Gen7 Swim Timing Solutions
Gen7 Legacy Swim Timing
Gen7 Serial Timer Operation
Gen7 Timing Settings Tutorial
LED Video Scoreboards
Colorado Time Systems LED video display animations
Colorado Time Systems Video Displays
DisplayLink Video to Live Stream
LED Video Display Introduction
Diving Template 7 judges
Creating a basic swim timing template
Miami University Video Board Installation Time Lapse Video
DisplayLink+ Template Editor Tutorial
DisplayLink+ Master Tutorial Sequence Editor
DisplayLink+ Hytek/Results and Team Scores Tutorial
Beginner's Guide to DisplayLink+
DisplayLink to Livestream
DisplayLink Plus Software Overview
Meet Management Office Overview
Video Scoreboard Installations
How to use the USB connect device
Project Highlight Series, Episode 3

Discontinued Product Support

The following online troubleshooting tips are available to assist you in solving
your problem, or determining what may be happening with your system. Contact
our service department at (970) 667-1000 x3 for any unanswered questions.

900MHz Wireless Scoreboard Adapter (WA-1)
Manuals
Name Download
Sky-Fi Wireless Adapter (WA-1) User Instructions F929 Download
Videos
Wireless Scoreboard Adapter Switch Settings
Championship Start System (SS)
Manuals
Name Download
Championship Start System Instruction Guide F875 Download
Championship Start System Legacy Tripod Mounting Instructions (TR-2) Download
Start System Tripod Mounting Instructions (TR-3) F895 Download
Videos
Flagpole Mount Kit for Infinity and Championship Start Systems
Championship Start System Overview
Standard Touchpads
Manuals
Name Download
Test Meter Instructions F696 Download
Touchpad User Guide F147 Download
Vacuum Pump (VP-1) User Instructions F207 Download
Vacuum Pump (VP-2) User Instructions F908 Download
Gutter Diagram Download
Videos
Installing Touchpad Brackets - Paddock
Testing a Touchpad
Placing Touchpad Brackets and Touchpads
Gen7 Serial Deckplate Overview
Touchpad Overview
Replacing a Dual Banana Plug
Equipment Maintenance Video
Installation drawings
Name Download
Flat Brackets for Gutter Hung Touchpads Installation Instructions F965 Download
Brackets for Stark Bulkheads for Touchpads with Mounting Holes F973 Download
Brackets for Stark Bulkheads for Touchpads without Mounting Holes F960 Download
Artistic Swimming
Manuals
Name Download
Wireless Judging for Diving and Artistic Swimming 2.4Ghz F961 Download
Wireless Judging for Diving and Artistic Swimming 900 Mhz F941 Download
Training Package (TR-SYS)
Manuals
Name Download
Train Right System with Infinity Start System User Guide F957 Download
Train Right System with Championship Start System Guide User Guide F958 Download
Videos
RJPLD Center Buckle Strap Installation
Olympex Full Color LED Video Displays
Manuals
Name Download
Olympex Full Color LED Video Displays Equipment Diagram S2016-003-002 Download
Installation drawings
Name Download
Olympex Full Color LED Video Displays Equipment Diagram S2016-003-002 Download
MIC Full Color LED Video Displays
Manuals
Name Download
MIC Full Color LED Video Displays Equipment Diagram S2016-003-003 Download
Installation drawings
Name Download
MIC Full Color LED Video Displays Equipment Diagram S2016-003-003 Download
External Visual Indicator (EVI)
Manuals
Name Download
Championship Elite Start System F1064 Download
Videos
Championship Elite Start System, Operations
Championship Elite Start System, Settings and Options
Championship Elite Start System, Training Mode
Flagpole Mount Kit for Infinity and Championship Start Systems

Contact Our Support Team

Colorado Time Systems is dedicated to keeping your equipment up and running, and in the way that you would expect it to from the worldwide leader in aquatic timing, scoring, and display systems. We realize that our environment is different than every other sport and have hired a dedicated, knowledgeable team of professionals to assist you every step of the way.